Category: evaluation

It’s about a year since we all went into lockdown here in the UK – an anniversary that coincides with about the same period of time we’ve been putting organising at the heart of our campaigning approach at Save the Children UK. 

As I wrote last January, the addition of organising alongside campaigning in our organogram was about a deliberate intention to move ourselves as Save the Children to focus much more on building the power of others in our campaigning approach – than simply focusing on mobilisation that perhaps we’d most comfortably focused on for much of the last decade. 

And no sooner that we got started, many of the plans and intentions that we had for our organising work had to adapt – as it was clearly not going to be possible that a vision of getting out and about to meet with those who wanted to connect with our cause, or traveling up and down the country to build leaders, all had to move online.

So as we’ve come to the end of a year of lockdown – it’s been a useful moment to take a step back and reflect on our organising journey over the last 12 months, and ask what I’ve learned from that.

So what’s worked and not worked? 

1. It’s put organising as the first thing on the list – We started last year with a couple of organising programmes going, but we now have so much more- a new programme now piloting working with students, some amazing work with parent campaigners – building on the brilliant Mums on a Mission community – which is at the heart of our work on UK child poverty, exploring work with diaspora communities after a number of years of ad-hoc work, and a more active network of Campaign Champions – our core organising role for those who want to stand with us for child rights that at any point in my time at Save the Children.

It feels like the decision to put organising at the heart of our work, has I think helped to remind us that this is core to the campaigning we’re looking to do – something to think about first, not something to add on. 

2. It’s transformed our engagement – driven by lockdown, but going digitial has totally changed who from our networks has been able to get involved. Before lockdown, despite recognising it, we were frankly too London centric.

Training days would typically happen near our London offices, but by moving everything to digital has removed that overnight – and as we’ve all grown more used to catching up with friends and family on digital platforms- so attendance at many of our online sessions has ballooned. 

But that’s not been without challenges, for some of those we’ve been working with, especially through our parent’s campaigning programme, access to digital devices or data has been a barrier, and we’ve not been as quick as we can be to resolve that. 

3. We’ve seen the community grow and leaders develop –  If the heart of what we’re trying to do is ‘build power’ through the leadership of others, then across the year I’ve seen lots of that starting to happen – individuals want to step up and take on responsibility.

But it’s also interesting that when I talk with colleagues I think that people still find the idea of being a ‘leader’ as something that fits a little uncomfortably, that they’re excited to be invited to step up to do the work and to given space to develop, but not sure about the label we put on that. 

4. It’s (obviously) been tough to do none of this ‘in person’ – sure we’ve seen lots of benefits from being able to digital, but there is still something that’s lost from not being able to have a chat over a cup of tea in the fringes of a meeting, or being able to celebrate with a high-5 or simillar.

The future might be more online, but it’s not going to be able to replace the fact that growing leaders is about connecting in person. 

5. It’s allowed decision-makers to decide who they want to meet with – we’ve had some amazing doors open for us in the last 12 months, with more people getting involved and taking to Zoom to meet with their MPs or directly with officials, but the big change has been that it’s further allowed decision makers to be the gatekeeper on who they do and don’t meet with – and that depends on both the interest in the topic or often just how organised their office is.

Gone have been many of the more informal spaces that you can use, or the formal mechanisms like pitching up in Westminster to ‘green card’ your MP. In the long run I’m not sure this healthy for how we engage with our decision makers – as I suspect they won’t be enthusiastic about returning to how it used to be.

The same for media, now little happens in the studio, it’s much easier to get a leader you’ve been working with to share what they’re doing as opposed to someone from our organisation who can easily get to a ISDN line. 

6. You can’t stop telling the story – often, in conversation, one of my team will share the most amazing story of what one of our volunteer leaders has done, but it’s been really interesting how hard it’s been to translate that into indicators to share with the rest of the organisation – it’s amazing how strong the muscle memory is, pulling you in the ‘comfortable’ direction of what you’ve always done.

I’ve learned this year, that you can’t just make the pivot and then hope that everyone will behind what you’re doing. You’ve got to keep finding the stories of leaders, sharing those stories, putting them into context for others, reminding everyone why you’re doing this and explaining how this approach. Building power takes time, and often we can be impatient for quick results. 

Who knows what the next 12 months are going to hold – hopefully, we’ll soon be able to get out and about again, building an organising approach that allows us to mix the benefits we’ve seen from lockdown, but bringing in-person relationships back into the heart of what we’re doing. I’ll report back next March with some more reflections.

Regular readers will know that I believe you can learn as much from an unsuccessful campaign and you can from a successful one.
Conservative Home editor, Mark Wallace, publishes a three part insider look at why the Conservative campaign failed at the General Election (part 1, part 2 and part 3). It’s a really great set of articles which gets under the bonnet of what did and didn’t work at an operational level – rather than too many post-elections which focus on the personality clashes between competing politicians. As an aside, I’d also recommend Mark’s writing on the referendum campaigns.
Although the articles are written with the intention of trying to change practice in the Conservative Party going forward, there are a number of lessons that I think can be applied whatever issue your working on. I’d strongly recommend that you read at least the first two articles, but here are the takeaway lessons that I’ve taken from the articles;
1 – You can’t fatten a pig on market day – the famous saying of Conservative election guru, Lynton Crosby, as a reminder that successful campaigns take months, sometimes years of meticulous planning. That it takes time to have the right staffing infrastructure in place, message testing done and materials ready to go. It really is a process you can’t rush.
2 – Get the right people on the bus – successful campaigns need the right people, with the right experience, making decisions at the heart of them. Wallace’s articles include numerous about the lack of clarity in decision making, too many people involved at the tops and the fact that many experienced staff had been let go after the 2015 election. You need to have the right skills and experience to win.
3 – Practice open loop listening – Conservative activists on the ground were repeatedly finding that the data selections that they were being given we’re missing often known Conservative voters, but despite feeding that upwards the data selection stayed the same. Those at the center of the campaigns were so sure that their models were correct the ignored what those on the ground were telling them, a classic example of closed loop learning.
4 – Data deteriorates fast – at the end of the 2015 General Election, the Conservatives had over 1.4 millions usable email addresses, but fast forward just 24 months, and the articles suggest that up to much of this data was out of date (as a reference between the 2010 election, when they had collected 500,000, and 2013 when they started planning for 2015, the list had shrunk to 300,000). A reminder that any campaigning organisation needs to be proactive at continuing to collect data.
5 – Distributed v’s Centralised – the campaign was heavily centralised, with a focus on a few core messages – remember ‘Thresea May’s Conservative Party’ and ‘Strong and Stable Leadership’. This meant there was little space in literature for candidates, who often have a much better sense of what messages would work in a community. That lead to big errors, for example literature featuring quotes from The Sun being sent to seats in and around Merseyside where their is a significant anti Sun feeling, but the same approach surely meant the Conservatives missed opportunities for picking up effective local campaign led by candidates.  As a contrast, Ben Pringle has some reflections on how localised campaigns helped the Labour Party
6 – If it ain’t broke don’t change it – Following the 2015 General Election, the Conservatives had found a number of effective approaches working both in individuals constituencies, and how to make the most of working with activists. But many of those approaches were thrown out for 2017. Sure innovation and changing approaches is important, but not at the cost of the basics that have been proven to work.
7 – Message amplification – Wallace reflects on the role that a range of third party organisations and individuals were active at amplifying the messages coming from the Labour Party – the micro-PAC phenomena I’d highlighted in this post – while the same didn’t happen for the Conservatives. A good reminder that the reach of your own social channels, however large, can only get you so far, and you need to build a wider network of support. See more on this over at Political Advertising.
8 – Don’t forget to say thank you – Imagine you’ve just put your life on hold for 8 weeks to run to be a candidate, you’d expect in the days or weeks after election night that you’d get a personal thank you for those who’ve lead the campaign. That didn’t happen for most Conservative candidates, they got a generic email, sent to thousands of other helpers, and that was about it. Not good for motivation!
If you’ve read the articles, what other lessons are you taking from them?

‘Mistakes, I’ve made a few’ so goes the song. I’ve been thinking a lot about how I can learn from mistakes and failure since the start of the year. Much of it was prompted by reading Matthew Syed’s Black Box Thinking. In it, he writes

‘a closed loop is where failure doesn’t lead to progress because information on errors and weaknesses is misinterpreted or ignored; an open loop does lead to progress because the feedback is rationally acted upon’

The book explores why some industries, like airlines, are good at practising open loop learning, while others, like the medical profession, less so – see here for the obligatory Ted Talk to accompany the book.
I’ve been thinking a lot recently about how I can get better at learning ‘open loop lessons’ in my work. Many of the campaigning organisations that I admire at the moment talk about how they have a culture of testing, and a high tolerance for failure, so what can I do to encourage that where I’m working?
It was something I challenged others at ECF to do (and it’s something I’ve blogged about before), so informed by a Chatham House rules session at ECF back in April, and my own reflections on when I’ve not got things right, here are a few reflections on how projects that I’ve been involved in don’t always work out the way they should.
1. The internal excitement bubble – sure they say in a brainstorm that ‘no idea is a bad idea’ but if you’re going to invest significant resources in taking an idea to market, it can pay to do some insight work first. To check that when you take your idea out of your organisational bubble it still a great idea.  I remember the campaign I was involved in when we were sure people would want to stick around and ‘make a weekend’ of the march, so we invested in a range of events. Hardly anyone came along. Something we would have found out if we’d asked a few people about their plans. Great idea in our bubble, less so outside of it!
2. Going to scale too quickly – sometimes good ideas need to take time to grow, you need to start small to learn what’s really going to work and what’s not going to work before you go to scale. I know that I’ve fallen into the trap of believing that we can quickly grow a scheme or idea, but in the attempt lose a huge amount of the goodwill you need for a project to succeed. I can vividly recall one volunteer project when we came up with an elaborate plan involving, but soon found it wasn’t working. A quick pilot of a few months would have easily helped us to iron out the kinks in it, but instead, we squandered a huge amount of goodwill.
3. Less failing, more fizzling out – Perhaps this shouldn’t be talked about in a post on failure, because much of our focus on the failure of a project or idea to get off the ground. But the truth can be that sometimes not knowing when to end something is as much a failure as not getting something started. I can think of a number of projects that we should have closed down rather than just keeping them going with just enough resources to stay afloat but not enough to have the real impact they should.
4. The resource gap – I know I’m guilty of this, especially as a manager where it always feels like you’ve got to make a trade-off between the amount that you can resource a project. But not backing a project with the resource it needs, or worse still ignoring what experienced colleagues are saying about the resourcing needs, in the hope that by sheer determination you can get it over the line.
5. Who wants a project to succeed? – Successful projects need clear owners. I’ve seen many projects squander because they lack someone who feels responsible for delivering. This is especially easy in a big organisation where. Since starting in my new role at Save the Children I’ve really found using a R.A.C.I. to be a useful tool. They help to ensure everyone is clear on who is responsible (the person who is going to make it happen) and accountable (the person who needs to be held to account if doesn’t happen). How I’d wish been introduced to that earlier in my career.
6. A Fresh Pair of Eyes – We’ve all done it, sent an email out with a terrible typo in the subject line, forgotten to add the link in or accidentally over promoted someone in an email. Lots of the mistakes I make are because I’m too close to the topic and thus blinkered to the details. A fresh pair of eyes is what’s needed. But as Jim Coe writes in this post on why we missed the election outcome, the concept could be used more widely, by making sure that we’re involving a wide range of perspectives and approaches, to challenge what might be in front of us but we can’t see because we’re blinded by certainty.
I’m certainly on a journey on all of this, so I’d love any reflections that readers have about how as campaigners we can get better at open loop learning.