Five for Friday…

Here are five great articles I’ve read in the last few weeks that are worth reading…..
1.Why is the new Oxfam campaign called ‘GROW’? The importance of framing – Duncan Green reveals the process that Oxfam went through to name its new campaign, and why the ‘normal language of activism – justice, rights, end this, stop that?’ is seen as harsh and off-putting by those who might otherwise be sympathetic to our campaigns.
2. Does insult-based NGO advocacy work? – Richard Gowan at Global Dashboard questions the approach of some NGOs.
3. Building Critical Mass for #Fatullayev – in the week that Amnesty International celebrates its 50th birthday, Rob Sharp on the role of twitter in securing the release of journalist Eynulla Fatullayev in Azerbaijan.
4. Down to the letter – from the CAFOD policy blog last month. Some excellent insight into how to make letters to government truly effective.
5. Greenpeace Italy get a message across during the Italian FA Cup final – another to add to the list of great campaign stunts?
What else have you read that you’d add?

How Oxfam let key activists know about its new campaign first

Oxfam are due to launch a new global campaign tomorrow (June 1st – although it seems that the BBC have jumped the gun by reporting on it a day early), and we’re promised that we should be prepared for a ‘impending wonk, campaign, celeb and media fest around Oxfam’s campaign launch tomorrow. Biggest thing ever; simultaneous launches in 45 countries; bigger (at least in ambition) than Make Poverty History or Make Trade Fair’
While it’ll be interesting to watch how the campaign develops and the tactics they use, especially with so many countries involved, as a campaigner I’ve also been interested in following the way that Oxfam GB have already soft launched the campaign to key activists around the country.
For example a colleague forwarded me an invite to a supporter phone briefing the activism team hosted on May 17th. It’s the first time I’ve come across the idea of such a call, but it seems like a really inspired and practical idea. The call involved speakers from the Oxfam GB’s Campaigns and Policy team, alongside representatives from the Events team with practical suggestions about what people could do.
Looking at the Cover It Live conversation from the call it looks like those who participated had a really lively conversation. For me, using such an innovative tool has a number of advantages;

  • It builds a sense of ownership – For those invited to be part of the call to allows them to feel that they’re the first to know, that they’ve got a responsibility to promote the campaigns to their own networks when it goes live.
  • It equips people and provides a space to ask the difficult questions – It’s easy to launch a new campaign with the accompanying policy report, but the reality is that most activists don’t have time to sit down immediately to read and digest it. A call like this allows the opportunity for supporters to feel like they’ve had the opportunity to ask before they’re hearing about it on the news.
  • It builds loyalty – by breaking down the divide between staff and supporters, especially by actively asking for suggestions and ideas, it makes Team Oxfam bigger. They also actively encouraged those on the call to join a group on their ‘enabler‘ site to keep the conversation going.
In the past, the cost of hosting such a call would have been prohibitive but here are a few ways that other campaigns looking to try the idea could do it for almost nothing;
  • PowWowNow is a free conference call service, which can facilitate ‘event calls’ for up to 300 people.
  • Cover It Live is an excellent interface for facilitating live discussion between a group. It’s free and you can use it to display images, carry out polls and can even include live video from a webcam if you’re prepared to pay a little extra.
What other free technology exists that could enhance a call like this? Have you seen other organisations use similar tools to keep key supporters informed? 

5 lessons from the AV campaign

Paul Waugh has a great article on ‘Who won the AV digital war’. It’s full of interesting learning about what worked and what didn’t.
In short, the Yes campaign (the link is to the Labour YES site as the cross-party site has already been taken down) tried to build from the grassroots, based on the fact that they inherited a list of 150,000 people who were involved in campaigns like Unlock Democracy. It put it’s effort into converting this online support into offline activities, like getting activists to organise street stalls and events (of which 3,000 were organised). I guess by extension it was also hoping that its messages would cascade down from activists to their friends through social networks.
The No2AV campaign didn’t inherit an email list and focused on buying advertising on high-profile websites, reportedly spending the most of any campaign in UK political history on the day of the ballot (the exact figures will be released in the coming weeks when the final spending figures are released) and pushing people to its sites and You Tube page, which worked as the NO campaign registered almost twice as many views of its YouTube channel. According to Waugh a decision was made not to engage on twitter and also placed a greater focus on using text messages as a tool to mobilise supporters to attend events.
Clearly the result of the referendum wasn’t simply about the success or failure of the digital campaigns (you can read more about the politics of the campaign here) but I still think it has some interesting lessons for NGO campaigns especially as Waugh suggests ‘From its hardline attack ads to its press operation and its mass bombardment approach, the No2AV campaign most felt like a mainstream political party. With its activism and social engagement, not surprisingly perhaps, the Yes campaign most looked like an NGO’
1. Digital media needs to be at the heart of any campaign – Both campaigns put digital media at the heart of their approaches by ensuring the appropriate lead staff attended key strategy meetings. Waugh says ‘MessageSpace’s Jag Singh, an early appointment as Director of Digital Comms for No2AV, was ’embedded’ in the highest level of the campaign, attending all of their 8am morning meetings for example’ and suggests that same was true of the Yes campaign.
2. You can raise money from online campaigning with the right ask – The Yes campaign generated £250,000 from small donations (the average was £28) in the course of the campaign. A good example of a timely ask to the right audience can raise money as well as lead to activism.
3. Let’s not forget mobile phones as an organising tool – It’s interesting to note the use of this by the No2AV team to mobilise supporters. A few weeks ago I heard that research has shown that most text messages are read within 15 minutes, the same clearly can’t be said of emails where a 10% open rate is considered ‘good’. Should NGO campaigns be investing more in collecting mobile numbers that can be used to inform activists of key events or actions?
4. You need to reach out beyond the usual suspects – Was one of the reasons that the No2AV approach work so well was that in buying on-line marketing it reached beyond the usual suspects on the day of the election, whereas Yes campaign activists were speaking in an ‘echo chamber’ where they were simply sharing their tweets and messages to friends with similar views who were already inclined to vote Yes. One status update on my Facebook wall perhaps summarises this problem well ‘if my Facebook feed is anything to go by, the Yes vote is in the bag. But then, I don’t think I have a very proportionate representation’

5. Decide what to do with the data afterwards before the event – Waugh highlights a problem common to many in coalitions, both campaigns have built significant e-lists but it isn’t clear what to do with that data now. A good reminder of the need to discuss this before your build your list.
Do you agree? Did the politics of the situation mean the digital strategy wasn’t going to make a difference either way?

Great free daily organising tips from @neworganizing Institute

I’ve just signed up to get ‘Tip of the Day’ from the New Organising Institute. They’re based in the US and every weekday they send a free tip about organising, many of which would be relevant to campaigners in the UK. How brilliant is that?
This is my favourite so far (which I’ve reproduced in full to illustrate how brilliant they are*). I can’t encourage you enough to sign up for the tips….
The difference between goals, strategies and tactics by Nick Gaw
I see so many campaigns get excited about a new tool, and then use it without considering how it impacts their strategy. There are some really sexy organizing tools out there. In the midst of some amazing innovation, it can be all too easy to get excited about using a particular tool and forget to think about where it fits in to the grand scheme of your primary objective. Unless you can use it to reach your goal, it’s not worth spending time and money on. So, here’s an example to demonstrate the difference between goals, strategy and tactics.
Your Goal: Getting backstage at a Justin Bieber concert.
Possible strategies, with accompanying tactics bulleted:
Strategy 1. Become friends with Justin Bieber’s mom

  • Join her book club
  • Join her church
  • Get your mom to introduce you

Strategy 2. Get Justin to notice you from on stage and invite you back

  • Procure front-row tickets
  • Coordinate posters and outfits among other attendees
  • Throw something attention-getting onstage

Strategy 3. Become friends with the bouncer

  • Dress in a way that he notices
  • Buy him beer
  • Date his best friend

Notice that the tactics for each strategy are unique, specific, and don’t fit any of the other strategies. If you can stay committed to your goal, put creative strategies into place, and use tactics that are effective in your specific situation, you’ll be in good shape!
And remember, if a tool or tactic helps you implement your strategy to reach your goal, you should use it (Justin Bieber’s mom probably appreciates a nice young person in her book club). If it doesn’t, then it’s only going to be a distraction (throwing something attention-grabbing on stage at her church is probably counter-productive).
If a tool fits your strategy and tactics, use it! But make sure you know why you’re using it, and how it benefits your work.
Go to http://neworganizing.com/tag/noi-tips/ for more and to sign up.

* if you’re from the wonderful folk at New Organising Institute, firstly thanks and secondly let me know if you don’t want this tip to be published in full here…