Tag: learning

Lists of people who matter

Regular readers of this blog will know that I’m a big fan of lists. Although I’m not a natural Daily Telegraph reader, their annual profiles of the top 100 most influential people in each of the political parties is an invaluable resource when it comes to planning routes to influence.
100 Most influential Left-wingers – 1 to 25, 26 to 50, 51 to 75 and 76 to 100

100 Most influential Right-wingers – 1 to 25, 26 to 50, 51 to 75 and 76 to 100

Top 50 Lib Dems – 1 to 25 and 26 to 50

Other lists produced in time for Conference season include;
– Left Foot Forward – most influential left-wing thinkers
– New Statesman – 50 people who matter
Has anyone else found any useful lists?

Gurkha justice

Joanna Lumley has been successful in her campaign to guarantee that all former Ghurkha solders are allowed the right to settle in the UK if they wish. Its a campaign that has seen the government make a dramatic U-turn and for days dominated the news headlines. But what are some of the elements that made the campaign a success.
The right person to front the campaign – Lumley has also proven herself to be an effective political operator holding impromptu press conferences and using her profile to secure meetings with politicians from all parties to drive the case. As this profile in the Observer explained it was not only asking the actress who most people recognised and liked helped to give a face to the campaign,  but also the personal link that Lumley had with the issue. Her father was a major in the Army who lead a troop of Ghurkha solders, and it meant that she was able to speak from a position of integrity, and appeared to be prepared to invest a huge amount of her personal capital in leading the campaign rather than simply providing a face for a media opportunity before moving onto her next engagement.
Framing the issue correctly – At the heart of this campaign this was a immigration issue, normally something that plays badly with most of the media, but the campaign framed the arguments in clear moral terms, these people had fought for our country with honour. The right thing, the British thing to do was to let those who wanted to come to the UK, the Ghurka Justice website talks ‘a debt of honour’. The campaign picked great examples of heroic soldiers and meant that the press found it hard to do anything but ‘back the boys’. It wrong footed the government who thought that the immigration argument would prevail by proving that a stronger narrative existed.
Involvement of national newspapers -Both The Sun and The Mirror ran a petition in support of the campaign. Collecting tens of thousands of names and demonstrating broad public support for the issue, and showed that while newspapers might be loosing influence when they back an issue they make it hard for the government to ignore.
Building slowly – Although it’s made headlines in the last few weeks, this is a campaign that has been working hard in parliament for over a year building support, both amongst the opposition parties who got the issue to be debated in parliament, but also amongst backbench Labour MPs. Much of this work has happened quietly, but it meant that when the issue came to be debated many had considered the arguments and were prepared to vote against the whip.
Good timing – Undoubtedly luck has played a part in this campaign. The issue was debated at a bad time for the government that had been rocked after a number of potential defeats and PR disasters. It meant the opposition parties saw they could further wound the government and show that they had a better sense of what the mood of the country was.

Ministerial Correspondence

It has long been believed that getting an MP to write to minister is a more effective than sending postcards directly to a government department. Why? Because protocol dictates that a letter from an MPs requires a ministerial response, but how many items of correspondence are government departments getting?
This ministerial statement from last month gives details of the number of ministerial correspondence (letters from MPs and Lords) each department receives in 2008.  The top 10 departments and agencies are;
1. UK Border Agency – 51,905
2. Department of Health – 20,242
3. Department for Children, Schools and Families – 15,810
4. Department for Environment, Food and Rural Affairs – 14526
5. HM Treasury – 14,057
6. Foreign and Commonwealth Office – 10,334
7. Department for Communities and Local Government – 10,227
8. Department for Business, Enterprise and Regulatory Reform – 9,875
9. Department for Transport – 8,393
10. Child Support Agency – 7,313
A couple of others to note included DECC which received over 2,500 letters in the few months after it was created, and DFID which recieved 3,100.
Many of the letters recieved by agencies (like the UK Border Agency where a large number of the enquiries will be individual imigration and asylum requests) from MPs won’t ever be seen by a minister so will have little or no political impact.
Taking out agencies the average government department receives just under 7,000 letters per year. When you divide that between 4 ministers (an average number of ministers per department based on a quick look at this Cabinet Office list) it means that each minister is dealing with about 34 letters each week but many will be signing many more.
This is a useful briefing for civil servants about how to draft responses to ministerial correspondence.

Learning from the Heathrow 3rd runway campaign

John Stewart spoke at the latest CASS Business School Charity Talk event. In a talk entitled ‘Campaigning with Effectiveness and Flair‘.
John is Chief Exec of HACAN, the largest voluntary organisation dedicated to those campaigning on behalf of those affected by aircraft flight paths, and chair of Airport Watch, a broader coalition of organisations campaigning against the issue of airport expansion.
In his talk he unpacked some of the reasons why the campaign was so successful at dominating the discussions and debates around the building of a 3rd runway.  I’ve written before about the Heathrow campaign and some of the reasons I think were elements of its success but Stewart provided a first hand account from the inside. The KnowHow NonProfit website, which is linked to CASS Business School, has some excellent resources from the evening (which also includes Brian Lamb’s presentation which I’ll blog about later in the week).
Stewart drew out three main lessons from the campaign and argued that these were also based on things that they’d learnt from previous defeats that HACAN had experienced over Terminals 4 and 5.  A good reminder to always learn from campaigns that don’t succeed!
Bring together the widest possible coalition
In previous campaigns, HACAN had drawn together a small number of residents groups and local authorities around Heathrow but the 3rd runway campaign managed to build a much bigger coalition not just of the usual suspects but a much bigger range of organisations, such an environmental groups, direct action groups alongside MPs, local authorities and residents groups. 
Stewart said that this strengthened the campaign enormously, but also introduced new issues (climate change wasn’t a central part of the previous campaigns which had focused more on quality of life issues).  Stewart shared the tactics that the coalition had used to keep together what must have been a disparate group of people, including regular face-to-face meetings, which meant that people got to know each other on a personal basis.
You have to admire the campaign for managing to bring together local Conservative councillors to direct action activists from Plane Stupid, but Stewart argued that united around a common aim to stop a 3rd runway was the strength of the coalition. The range of tactics meaning that it made it much difficult for authorities to know how to respond because their tactics couldn’t simply be put into a box or be predicted.
Don’t dodge the economic arguments
The campaign realised from its previous defeats that it had to engage with the central issue and argument that the government was using to justify building the runway, that the UK economy needed it.  In previous campaigns, Stewart implied they’d focus on quality of life arguments that although important to those involved in the campaign didn’t resonate with decision makers who could suggest that these were the arguments of NIMBYs.
Stewart shared how they commissioned independent research on the economic argument, which was undertaken by an independent and respected consultancy firm which the EU also used, so it couldn’t be immediately dismissed by government as a being written by a pro-environment consultant. The campaign found that this report was vital in helping to counter the central arguments of the government, and convincing the opposition parties to get involved . A good lesson to remember the importance of independent research in supporting your campaign asks.
Engage in pro-active campaigning
Early on the campaign realised its tactics couldn’t simply be limited to working through the official structures that the process would provide, like official enquiries which was its previous approach. Stewart argued that if these processes were effective at changing things they’d soon change the structures, perhaps a slightly cynical approach but the argument that they don’t favour community campaigns who have little of experience of making quasi-legal arguments is a good one.
Instead the campaign focused their campaigning on what communities are good at doing, talking to each other, and mobilising around more traditional tactics like marches and rallies. This was successfully combined with more traditional lobbying using a cross-party group of MPs, and excellent cheap media activities, like flash-mobs at the opening of terminal 5.
At the end of the presentation, Stewart spoke about how the campaign had worked with direct action groups.  He argued that they’d been good for the campaign, and an important part of the campaign mix. While the campaign didn’t want everyone taking direct action, they helped to prevent the campaign from easily being boxed by the government.  Listening to Stewart talk about the role of groups like Plane Stupid in the campaign, its clear they have a central role, and its fascinating to see how these groups co-existed and even shared platforms with those with much more conservative approaches to policy change.

MPs and digital media

Using supporters to engage and influence MPs remains the core work of many campaigning organisations, and many organisations have chosen to make this easy for supporters by investing in software such as Advocacy Online, but what do we know about how MPs use technology and respond to eCampaigning. Two reports might help.
How MPs use digital media.
The Hansard Society has recently released ‘MPs Online – Connecting with Constituents‘ which explores how MPs use digital media to communicate with constituents.  The finding are useful for campaigners, as it gives an insight into what MPs are themselves doing, and provides ideas about how organisations can increase their digital engagement with MPs.
The report finds that almost all MPs are using email, most have personal or party run websites but the numbers using other forms of electronic communications is smaller. Social networking, blogs, twitter and texting is used by less that 20% of MPs.  The overall picture seems to be that MPs, much like many campaigning organisations, have started to adopt digital media as a way of communicating out to constituents, but less have been able to make a leap into using using web 2.0 tools which might help to ensure a more meaningful conversations with constituents.
Their are some interesting differences dependent on party membership (Lib Dems are the positive about digital media, Conservative the least) and age (younger MPs are more likely to use it, so as older MPs stand down we’re likely to see a bigger take up of digital media ), but little difference dependent on marginality of seat.  The report suggests that their is potential for greater engagment and closer ties in the future.
MPs also make useful observations saying that email has been great for them to communicate with constituents but the immediancy of the tool means that people often assume that they’ll be able to engage in a ongoing discussion that MPs simply don’t have time for, indicating that their office staff often struggle to cope with the volume of emails recieved (an increase which hasn’t been accompanied by a fall in the number of letters) , and the challenge of  identifying if the correspondent is from their constituency.
Attitudes towards eCampaigning
In 2006, Duane Raymond at Fairsay was comissioned to carry out some reasearch about MPs attitudes to eCampaigning, the whole report can be read here.
Although its a few years old, the findings from the Hansard Society would indicate that many of the key learning probablly still remain true. The main findings of the report is that every MPs is very different in how they respond to and engage with eCampaigning, but that most organisations still offer their campaigners a one-size fits all approach to commnications.
This means they’re not  having the biggest impact they could and the findings encourage organisations to be much more savy at how they segment their communications to MPs, for example by segmenting the message that they ask supporters to send.  Many MPs report that quality is as important than quantity when it comes to messages.
Another finding that stands out is the need to show that MPs that the person contacting them is actually from their consituency. The internet may have in many ways removed geographical barriers, but they are still of considerable importance to MPs.
Some conculsions
For me both reports indicate that it makes sense to have an online campaigning presence, but also reinforces that this shouldn’t simply replace more traditional low tech campaigingng method but should work in tandem.
Organisations should remember that n individually composed letter (or email) is better than an automated one – many organisatiosn know this, but perhaps more needs to be done to encourage people to spend the extra 5 minutes to write it.
Individual constituency level activists will always have a value, the MPs indicate that those people who have the time to write a hand written or visit an MP are ‘worth their weight in gold’. Organisations should do all they can to encourage, support and inspire these people.

'Influencing the influentials' – excellent post by Duncan Green

Duncan Green has just posted insights from a recent research project that the Oxfam GB has run into ‘influencing the influentials’. I’d highly recommend reading it – http://www.oxfamblogs.org/fp2p/?p=186
Without the actual report we don’t get the detail it provides, but a few lists that might sheed some light on a couple of points that Green makes;
Print is much more effective than broadcast – Its useful to look at lists like the annual Guardian Media 100 to get a sense of the influence of different paper, I’d suggest its possible to take the position the respective editor get as a reasonable proxy for the importance and influence of the papers as much as them as individuals.
So from the 2008 list, Paul Dacre at Daily Mail is at 3, then a long gap to Rebekka Wade at the Sun at 30. The rest of the papers are then grouped together in positions 37 through to 48 in the following order Telegraph, Guardian, FT, Times, Daily Mirror and Independent. The editors of the Sunday Times (44) and Mail on Sunday (78) are the only Sunday papers that make it in.
the ‘commentariat’ is becoming ever more important as the interface between politicians and public opinion – Its harder to find a list of top columnists, but the Total Politics list of the Top 100 Political Journalists, not all of them are members of the ‘commentariat’ but a good number are and the list was voted for by MPs is a good place to start.  Many columnists are also active authors, appear on TV/Radio, regular bloggers and speakers.
Two columnists made it into the Guardian Media 100, Matthew D’Ancona (also editor of the Spectator at 42) whose column is described as ‘being the most significant of the next 12 months’, and Andrew Rawnsley at the Observer (72) described by a panel member as ‘one of the two people you read on a Sunday if you are in the Government’

Using the web like Obama

Joe Rospars, the new media director of the Obama Presidential campaign spoke at the excellent Labour 2.0 conference last weekend.
He had three lessons for progressives looking to organize on the web.
Build real relationships through content – The web is about getting your message. It’s not just about raising the candidates profile, it’s about showing people what the candidate stands for – he pointed out that not all the videos and content included Obama, much of it was about the message of Hope and Change.
He also cautioned against simply using a website as another channel for press releases and TV ads.  He highlighted that for the Obama campaign written contents was really important. They invested heavily in recruiting people to write for the blog and used it as a space for storytelling the experiences of people linked to the campaign, or who had been inspired for the first time
Put people to work – This was a campaign about inspiring people online to do something off line. The campaign used the web to get people to do the traditional campaigning. They incorporated traditional organising tools into the website, a new approach to an old problem. Obama was originally a community organiser.
For example the web contained details for the phone bank where people could call undecided voters, allowed people to organize (and promote)local events, many of which formal Obama campaign staff had nothing to do with, or use it as a way cheaply distributing resources to field staff. The web was able to lower the barriers to entry for these activities, including many people who hadn’t been involved before.
It wasn’t about the money – The web was about raising money in ways that hadn’t been done before, and using new ways to do this. For example the ‘Dinner with Barack’ fund raising drive, which allowed all those who gave $10  or more to the campaign the opportunity to have dinner with Obama.
More from the conference to come over the next few weeks.

Happy Birthday Liberty

Liberty, the civil liberties organisation is 75 this week, set up to champion the rights of ordinary people and hold the powerful to account, it has a long history of doing just that. In recent years, the organisation has never been far away from the headlines, as we’ve seen an erosion of our rights on issues like ID cards and 42 day detention but why has it been such a successful organisation, and what could others learn in order to make it to their 75 birthday?
Ensure you have a media friendly director. In Shami Chakrabarti they have a director who is articulate and a media savvy spokeswomen. Shami isn’t afraid to be explosive in her comments (see recent Question Time response to Geoff Hoon) but also has an ability to explain often complex legal arguments in media friendly terms. The organisation has been ruthless about using her for everything public facing, few would be able to name the number 2 at Liberty but it’s a strategy that works as they’ve created a virtuous circle of being the organisation the media call when they want a comment on anything to do with civil liberties.
Build alliances that work not simply build alliances with those you know. Liberty are prepared to take difficult positions which can lead to criticism from some in politics and the media (for example when David Davis resigned as Shadow Home Secretary, which lead to criticisms from Labour ministers that they we’re to close to the Conservatives). But Liberty appear to ignore this, when others would stand back and instead they build alliances that give them traction on issues, and sometime begin to work with  those who have previously criticised them. They’ve learnt not to let previous differences get in the way if it’ll further their aims.
Be strategic in what you do. Liberty is an organisation that employs 23 staff, and must have a smallish budget for its work (I couldn’t find the exact figures on the website), so it can’t follow every debate it’d like to be involved in, instead it has chosen a few to focus its capacity and money on, and has had a big impact on the policy debates surrounding those issues.

Maximising the impact of an open letter

This report, on a World Development Movement letter to Ed Miliband on the building of coal fired power stations in the Observer caught my eye today. Open letters to minister have long been a standard campaigning tactic, but few make it into the papers.
So what have WDM done right?
 1 – Given it a go – I’ve been involved in the writing of a number of open letters and I don’t think I’ve ever considered seeing if it had news currency. Credit to WDM, they wrote a letter which had a strong critique of the government and got a good article in the paper which has increased the visibility of their letter, and one hopes its impact.
2 – Got lucky – it was a slow news day this week , so papers were looking to fill column inches, and Sunday papers approach stories differently than the weekly papers.
3 – Made it different – Signatories from 40 countries is impressive (anyone who has tried to coordinate this type of letter knows its not as easy as it might sound), and adds a new angle to the story that the developing world is calling on the UK to clean up its act.
4 – Built a relationship – I don’t know, but I imagine that WDM have built a relationship with Juliette Jowit, making her more likely to report on the letter.
5 – Chosen an hot topic – Climate change is a top news issues, government bashing is in, which makes this letter stand out from some of the more staid open letters NGOs write.

The man behind the Obama web triumph

You could set up a whole blog about what we can learn from the Obama presidential campaign, but just a quick post  to flag up this interesting article in the Guardian about Thomas Gensemer, MD of Blue State Digital, the company that ran the hugely successful Obama online effort, which raised over $500 million and recruited 13.5 million supporters.
While the focus of the article is about how political parties should use the web, it has lots of lessons that could transfer over to campaigning NGOs. A few key points;
On using the web as a mobilising tool –
Rather than merely join this network, passively clicking a button to donate or express an allegiance to Obama, members were encouraged to go out into the real world to knock on doors, hand out leaflets and spread the word. The site then encouraged these efforts to be recorded and shared with the online community, making the user feel empowered and on the front line of the campaign
Obama saw technology as the only way to transfer traditional community organising to a national level, with volunteers and donors signing up online and then being encouraged to go out to recruit further volunteers, hold meetings and house parties, spread the message.
On the web as a gimick v’s a communication tool
Now Labour MPs are using Twitter, but the political capital that went into getting a couple of MPs to Twitter probably wasn’t worth it. Prescott’s petition on the bankers has 15,000 signatures, but what are they asking people to do? You could have asked for different things that would create a greater sense of engagement. None of this is a technology challenge; it’s an organisational challenge, being willing to communicate with people.
Read the whole article here, which includes a short video of Gensemer reviewing the websites of the Labour and Conservative parties.
UPDATE – Gensemer also spoke to an audience at City University while he was in the UK. The reports from the talk make fascinating reading. You can also view a video here and download the powerpoint slides here.